Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to provide shipping and payment information.

Question 2

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. However, creating an account allows you to track orders, view your order history, save shipping addresses, and enjoy a faster checkout process for future purchases.

Question 3

How can I check my order status?

Accepted Answer

If you have an account, log in and visit your "Order History." If you checked out as a guest, you can use the "Track Your Order" link (usually found in your order confirmation email) and enter your order number and email address.

Question 4

Can I change or cancel my order after it's placed?

Accepted Answer

We process orders quickly! If you need to change or cancel, please contact us immediately at support@sunhouseglobal.com. While we cannot guarantee changes after an order is submitted, we'll do our best to assist you.

Question 5

How do I use a promotion code or gift card?

Accepted Answer

Enter your promotion code or gift card number in the designated field during the checkout process and click "Apply." Your total will be adjusted accordingly.

Question 6

What shipping options are available?

Accepted Answer

We offer standard and expedited shipping options. Specific carriers and estimated delivery times will be presented at checkout.

Question 7

How long will it take for my order to arrive?

Accepted Answer

Standard shipping usually takes 3-5 business days. Expedited options are faster. Please note that these are estimated delivery times and can vary due to factors outside our control.

Question 8

How do I track my shipment?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can click on the tracking number to monitor your package's progress.

Question 9

What if my package is lost or damaged during shipping?

Accepted Answer

Please contact our Customer Service team immediately at support@sunhouseglobal.com if your package is lost or arrives damaged. We will work with the carrier to resolve the issue promptly.

Question 10

What is your return policy?

Accepted Answer

We offer a 30-day return policy for most unused items in their original packaging. For full details on eligibility, conditions, and exceptions, please visit our Return Policy page.

Question 11

How do I return a product?

Accepted Answer

To initiate a return, please contact our Customer Service team at support@sunhouseglobal.com for detailed instructions and a Return Merchandise Authorization (RMA) number.

Question 12

How long does it take to process a refund?

Accepted Answer

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.

Question 13

What if I received a damaged or defective item?

Accepted Answer

If you receive a damaged or defective item, please contact our Customer Service team immediately with your order number and photos of the damage. We will arrange for a replacement or refund.

Question 14

What materials are Sunhouse cookware made from?

Accepted Answer

Sunhouse offers a diverse range of high-quality cookware crafted from durable stainless steel, innovative non-stick coatings, high-grade aluminum, etc. Each material is selected for its performance and longevity. Specific material details for each product can be found on its individual product page.

Question 15

Is Sunhouse cookware oven-safe?

Accepted Answer

Many Sunhouse products are oven-safe. The maximum oven-safe temperature varies depending on the specific product and its components (e.g., handles). Please always refer to the specific product page or the care instructions included with your cookware for the exact oven-safe temperature.

Question 16

Is Sunhouse cookware compatible with induction cooktops?

Accepted Answer

Yes, many of our cookware lines are designed for induction compatibility. Look for the "Induction Ready" symbol or check the product specifications on the individual product page to confirm.

Question 17

How do I properly clean and care for my Sunhouse cookware?

Accepted Answer

Proper care extends the life of your cookware! Cleaning instructions vary by material. Generally, we recommend handwashing with warm, soapy water and a non-abrasive sponge. For detailed care instructions please refer to the specific product page for your cookware.

Question 18

How should I store my Sunhouse cookware?

Accepted Answer

To prevent scratches and damage, we recommend storing cookware carefully. For non-stick items, place a felt protector or paper towel between pans when stacking. Hang pots and pans when possible to save space and prevent scratching

Question 19

My food is sticking to my non-stick pan, what should I do?

Accepted Answer

Even the best non-stick surfaces can lose effectiveness over time if not cared for properly. Ensure you're using low to medium heat, always adding a small amount of oil or butter, and avoiding metal utensils. For a refresh, try gently scrubbing with a baking soda paste. If the issue persists, your pan may be reaching the end of its lifespan.

Question 20

Are Sunhouse non-stick pans PFOA/PFAS-free?

Accepted Answer

Yes, we are committed to your health and safety. All Sunhouse non-stick cookware is proudly PFOA-free and PFAS-free, ensuring a healthier and safer cooking experience.

Question 21

What are Sunhouse cookware products certified for?

Accepted Answer

Our cookware meets high safety and quality standards, including FDA compliance, RoHS, NSF, and SGS food contact certifications. We also hold ISO certifications for quality and environmental management, as well as ethical manufacturing certifications.

Question 22

Is it safe to use metal utensils on my Sunhouse cookware?

Accepted Answer

While some of our more durable surfaces may withstand occasional use of metal utensils, we strongly recommend using wooden, silicone, or nylon utensils to protect the integrity of your cookware, especially non-stick surfaces, and ensure their longevity.

Question 23

Do your products come with a warranty?

Accepted Answer

Yes, most Sunhouse products come with a 1-Year Warranty. For specific warranty details, what is covered, and how to file a claim, please visit our Warranty Policy page.

Question 24

How can I contact Sunhouse Customer Service?

Accepted Answer

How can I contact Sunhouse Customer Service? You can reach our Customer Service team by:Email: support@sunhouseglobal.comOur Contact Us page: Contact Us page

Question 25

How can I stay updated on new products and promotions?

Accepted Answer

Sign up for our email newsletter at the bottom of our homepage and follow us on our social media channels (Facebook, Instagram, etc.) to be the first to know about new arrival, special offers, and cooking tips!

Most searched products

Stainless Steel Steamer Pots

Stainless Steel Stock Pot With Lid

5-Piece Nonstick Set

Tri-Ply Stainless Steel Frying Pan Set, 3 Piece Set

Home Chef Starter Set

5-Piece Nonstick Set

Chef Knife (Basic)

Medium Bamboo Cutting Board

Tempered Glass Lid with Heat-Resistant Knob

2-Piece Bamboo Cutting Board Set

Chef Knife (Premium)

Tri-Ply Stainless Steel Frying Pan Set, 3 Piece Set

Home Chef Starter Set

5-Piece Nonstick Set

Chef Knife (Basic)

Medium Bamboo Cutting Board

Tempered Glass Lid with Heat-Resistant Knob

2-Piece Bamboo Cutting Board Set

Chef Knife (Premium)

Frequently Asked Questions

Company

Collection

Help

Your cart

All New. All Yours.

Order note

Estimate Shipping

Coupon

Country/region

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Choose your option

Frequently Asked Questions

Country/region

Your cart (0)

All New. All Yours.

Order note

Estimate Shipping

Coupon

Product Comparison

Your cart